Refund policy

Returns

Not quite right?

No worries. You can request a return within 15 days of receiving your order.

To start a return, contact us at lymitactivewear@gmail.com with your order number and the item(s) you'd like to return. Please wait for return approval and instructions before sending your item back.

Australian Returns

For eligible change-of-mind returns:

15-day return window
Customers are responsible for return postage
Items must meet our return conditions below

Once your return has been approved, we'll provide instructions on how and where to send your item.

Please do not send your return before contacting us, as unauthorised returns may not be accepted.

Processing Time

Once your return arrives at the designated return location, please allow:

Up to 7 business days for processing
Up to 14 business days during sale or holiday periods

Important:
A courier or tracking notification showing your parcel as delivered does not mean your return has been processed yet.

You’ll receive a confirmation email once your return has been assessed and processed.

Return Conditions

To be eligible for a change-of-mind return, items must:

Be unworn, unused and unwashed
Have all original tags attached
Be in their original condition
Not be damaged, altered, stained or show signs of wear

Proof of purchase may also be required.

Refunds

Once your return has been received and inspected, we'll email you to let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method, less the $8.90 AUD return postage fee for eligible change-of-mind returns.

Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if applicable, are non-refundable for change-of-mind returns.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different size, colour or style, you can return your eligible item and place a new order.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you receive the wrong item, please contact us at lymitactivewear@gmail.com as soon as possible with your order number and clear photos of the issue.

We'll assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

The $8.90 change-of-mind return postage fee does not apply to confirmed faulty, damaged or incorrectly supplied items where LYMIT is required to cover or reimburse reasonable return costs under Australian Consumer Law. The ACCC states that if a returned product is confirmed to have a problem, the business must reimburse reasonable return costs already paid by the consumer.

Final Sale

Items marked Final Sale are not eligible for change-of-mind returns.

This does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law. The ACCC specifically notes that consumer-guarantee rights can still apply to sale and clearance items.

Australian Consumer Law

Our returns policy is provided in addition to your rights under the Australian Consumer Law.

The 15-day change-of-mind return period does not limit your rights where a product fails to meet applicable consumer guarantees. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded under Australian Consumer Law.